Applications Support System and Team Manager

Want to work for a new, industry changing business set on shaping the future of the building supplies industry?

Want to be part of a dynamic and driven IT Team, implementing innovative systems and technology and transforming the customer journey within our business? Join us now.

We are an innovative new business backed by the Travis Perkins Group, offering essential building materials to the trade anytime, anywhere, and on demand. We’re an industry changing service, ready to improve the lives of the UK builder.

Join us and be part of a new and exciting opportunity. We’re looking for someone to join our IT team as an experienced and passionate Applications Support System and Team Manager. We’re looking for someone to provide rapid resolution of incidents occurring in the production environment and to improve, maintain and manage the businesses devices. We’re offering the chance to manage and improve the service management framework for identified applications, internal business teams, and software vendors. You will take ownership of all application incidents and manage the applications support queue ensuring priorities are set, resources allocated as required and maintaining a timely resolution of incidents. You will act as a point of contact for the team to troubleshoot and resolve issues as well as providing application updates to business, sourcing new technologies to fulfil business needs and input into the infrastructure and comms of new buildings.

The ideal candidate will:

establish effective working relationships with support team and contacts throughout the business
Be degree qualified and/or relevant professional qualification and experience (e.g. MCSD)
be productive, efficient, detailed and accurate
have experience proofreading, editing and writing copy in a commercial, customer focused retail environment
at least 3 years of application support management experience and 2 years project management experience, in roles that require involvement and understanding of application delivery
be self motivated, able to handle more than one project and likes to continuously improve
be aware of industry and professional standards (e.g. ISO 9001)
have been trained in Project Management and Service Management disciplines (e.g. ITIL)
knowledge/awareness of industry standards to ensure technical skills and specialisations are kept up to date in line with industry developments

Are you ready to take the next step in your career?

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